Our business hours are Monday to Friday, from 10:00 AM to 5:00 PM.

※Outside of business hours: Lunch break from 12:30 PM to 1:30 PM, weekends, and Korean public holidays (if we are closed, we will notify you in advance).
If you contact us via the COMMENTS section outside of our business hours, your inquiry will be processed on the next business day.

You can delete your account from your My Page.
However, if you have any ongoing bookings(e.g., "Arrangement Complete" or "In Transit"), you will not be able to proceed with account deletion.
In such cases, please contact us via the COMMENTS section or through 1:1 inquiries for assistance.

※ We are currently working on improving our system. We apologize for any inconvenience and appreciate your understanding. 
 

For web users

For mobile users

For cancellations before or after payment, please contact us through the COMMENTS section on your booking page.

Currently, PayPal is not accepted. Only credit card payments are available.

Please go to [Current Bookings] -> [Booking Details] in your My Page and select the event you have booked.
On the booking page, click the icon labeled [COMMENTS(BookingInquiries)] to access the COMMENTS section.
We will communicate with you through the COMMENTS section, so if you have any questions about an already booked event, please contact us through the COMMENTS section on the relevant booking page.

For web users

For mobile users

If you don't receive notification emails

1. Please double-check that the email address you registered during sign up or booking does not have any spelling errors.

2. Check your email account settings to ensure that our address is not marked as spam.
If you still don't receive emails, we kindly ask that you regularly check the COMMENTS section on your My Page.

※ All information including payment amount, deposit confirmation, changes, additions, cancellation requests, and the status of your request can be checked via your My Page.

If you would like to add participants, cancel, or change the date after booking, please contact us through the COMMENTS section on the reservation page.

Please write your request in the COMMENTS section of the event you have booked.

★Click here for instructions on how to use the COMMENTS section★
 

If you are booking more than one event of the same show, please make sure to do so under a single booking number.
Using multiple booking numbers will not affect your chances of getting better tickets.

-Even if you and your friend each book one event separately, it will not impact ticket allocation in any way.

★Click here for instructions on how to make a booking★

Changes may be possible if alternative tickets are available.
However, if you request a change after your ticket has already been arranged, the original ticket will be considered canceled, and a cancellation fee will apply according to our policy.

Please carefully consider this before contacting us via the COMMENTS section on your booking page.
(You can check the cancellation fee details on the product or booking page.)

If the event/product you’re interested in doesn’t yet have a product page, you can still make a request through the "Custom Order" section.
When submitting your request, please be sure to include the event name, date and time, and any other relevant details. If you know the event’s official website URL, please include it as well.
Submitting a request does not incur any charges unless payment is made.

You may also send the event details via the 1:1 Inquiries section, but please note that we may not be able to provide a detailed quote in that case.

You can check your booking status at your My Page.

MY Ticket
My Page
My Info
Current Bookings

All of these icons will allow you to view your booking status.