This was my first time using your service, and I received a very helpful email guiding me through the ticket pick-up process, which was very easy to understand. They were even standing in front of the store at the pick-up location, and I felt so relieved that they gave me instructions in Japanese. Honestly, I was worried about picking up the tickets locally, even though the agency fee was high, but I'm grateful for the frequent emails and the kind guidance I received at the location. I really enjoyed the live performance. It became a wonderful memory. Thank you for everything today.