I almost missed the email with the reservation option reply, but I made it in time thanks to your thoughtful phone call. I was also very pleased that you kindly emailed me with information about how and when to redeem the ticket on the day. The ticket had a great queue number, and I was right in front of the stage. It was the best! I'm so glad I booked through you. Thank you very much! I would like to use your service again if I have the chance.