When I requested the tickets to be delivered to the hotel, there was a last-minute issue where the hotel refused to accept them, but the local staff kindly brought them to the hotel and I was able to receive them directly. The staff member was also very pleasant and said, "Please enjoy the show." The tickets were great seats and I really enjoyed the show. They also answered my questions carefully and responded quickly. I thought they were a very reliable company. I would like to use them again if I have the opportunity.