This was my first time using GTtour, and I was very impressed with their courteous service, attention to detail, support in Japanese, and quick response times. I felt very secure and confident using them. I've used other agencies, at least three, but personally, I think GTtour's service is exceptionally comprehensive. When the tickets they booked for me were suddenly canceled due to COVID, they re-booked them for me without any additional charge! It was for something with a very high demand, so I'm really glad I asked them to do it. I also appreciated their thorough explanation of how to receive the tickets on the day and the emergency contact information. Their aftercare was perfect! I will definitely use them again!! Thank you so much for everything!!!
This review is a translated version of content written by a GT Tour customer. |