Thank you for your valuable review.

We sincerely apologize that we were unable to make the arrangements you desired this time.

When tickets are in the name of our staff, we consider arranging seats as close together as possible, with at least the same options, and we are often able to do so. However, it becomes much more difficult when the tickets are in the customer's name.

We sincerely appreciate your understanding.

Securing tickets while also ensuring reliable admission is becoming increasingly difficult, but we will continue to improve our efforts.

Once again, we apologize for not being able to make arrangements that would 100% satisfy you.

Thank you for using our service.