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    Author NA******** Reg. Date 2023.08.11
    Tickets and other incidentals items.

    Thank you for arranging the tickets. Thanks to you, I was able to enjoy the concert. I attended alone, but the Japanese person next to me was also participating from the GT tour, so we were able to enjoy the concert together. I thought I would receive the ticket on the day, near the venue, but it was suddenly shipped with an additional charge. I was planning to travel to Korea a few days early, so I was worried about whether I could receive it before departure. Also, the accommodation I booked didn't have a front desk. I would have liked to know the ticket delivery method in advance. Also, if you were going to ship it, I didn't apply for sightseeing, so I wish you could have used that money for the shipping fee. Also, I applied for the bus transfer after the show, but the company guide was quite lost from the meeting point to the bus parking lot, and we walked for about 20 minutes while repeatedly making U-turns in the dark and rain. I wish you had scouted the area in advance and escorted us without getting lost. Since it was a limited amount of time during the trip, it would have been smoother and faster to return to the hotel by train, and the afterglow of the concert wouldn't have been spoiled, so it's a shame. I didn't need the options, so it would have been nice to have a little more discount for just the ticket proxy & local pickup before the venue opened.




    This review is a translated version of content written by a GT Tour customer.
    Rating
    starstarstarstarstar
    Product
    2023 K GLOBAL HEART DREAM AWARDS -Show your heart- (ハートドリームアワーズ)
    2023.08.10
    1 Comments
    この度はご利用ありがとうございました。
    チケット受領に関しましても、直前での変更に対応していただいた旨感謝申し上げます。
    また、チケット到着日程にて不安にさせてしまった点、誠に申し訳ございません。
    弊社としても、いち早くお客様の手元にチケットをお届けしたく、変更させていただいた所存です。
    今後は現地受領も併せ慎重にご案内させていただきます。

    また、復路送迎に関しては、ご不便おかけし大変申し訳ございませんでした。
    担当ガイド本人も不適切な対応であったと反省しております。
    今後はガイドの教育を徹底し、このようなことがないよう努めさせていただきます。

    この度はご利用ありがとうございました。
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