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    Author FU******** Reg. Date 2023.08.11
    HDA Participation Thoughts
    This was my second time using GT Tour. They were very polite in their communications, and I felt secure because they were quick to respond to questions. Thank you for the very easy-to-see seats. However, the end was very disappointing. I used the shuttle bus, but after gathering, the guide didn't know where the bus was. After the performance, and with everyone tired at night, we walked back and forth in various directions. I don't know how many tens of minutes we walked extra... It was very tiring in the rain. They said "Sorry, it was dark and I couldn't see well so I made a mistake," but they were heading in completely the wrong direction, so I felt like they hadn't checked the location beforehand. I would like them to thoroughly check beforehand. Thank you.


    This review is a translated version of content written by a GT Tour customer.
    Rating
    starstarstarstarstar
    Product
    2023 K GLOBAL HEART DREAM AWARDS -Show your heart- (ハートドリームアワーズ)
    2023.08.10
    1 Comments
    いつもお世話になっております。
    ご意見ありがとうございます。 私は弊社のご案内を担当させて頂くレンと申します。 ご迷惑をお掛けしてしまい大変申し訳ございませんでした。 当日、私がガイドさんに送迎バスの場所を事前に確認させましたが雨の中でそのスタッフが道を勘違いましたと思います。当日、送迎サービスの責任者として私がスタッフ教育について誤っていると思います。 現場でご案内を担当している責任者として反省しております。
    心からお詫び申し上げます。 この様な事が二度と起こらないようにこれからガイドさんに事前準備をしっかり教育させて頂きます。
    又、機会がございましたらよろしくお願いいたします。
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