This is my second time using the service.

I was very grateful for the quick responses I received, from purchasing tickets to dealing with issues on-site. Thank you very much. I would like to use your service again when I visit the Busan International Film Festival in the years to come.

This time, the film festival management announced a crackdown on resold tickets just before the event, so

for those who were told screenshots were not enough, some were fine if they gave their name, while others were completely ignored, so the response was inconsistent.

My first ticket was for early in the morning, so they couldn't handle it in time, and I wasn't able to watch the film.

Since it seems likely that these crackdowns will be strengthened in the years to come, it would be helpful if you could take measures such as purchasing with the same account or disclosing the password as well. Thank you for your consideration.