• Customer Reviews
    Author ON******** Reg. Date 2026.10.06
    Insufficient guidance on the day, during wait times, etc.
    The Japanese agency had the original paper and allowed us to receive our number smoothly. However, the Chinese agency did not have numbers and gave us handwritten numbers on paper, which were issued in a way that anyone could forge, causing considerable anxiety. After entering, there were people who were not GT mixed in, and after entering section F, they were recounting numbers, moving people around, and I believe there were quite a few problems. I believe they should be more thorough, such as not reissuing numbers, making it the user's responsibility if lost, and reconfirming numbers before entry.


    This review is a translated version of content written by a GT Tour customer.
    Rating
    starstarstarstarstar
    Product
    2026 江南フェスティバル「K-POPコンサート」無料観覧付き 江南Kカルチャーツアー
    2026.10.04
    1 Comments
    この度はご参加いただき、また貴重なご意見をお寄せいただきありがとうございました。全言語圏で同一の用意をしておりましたが、当日担当者が忘れてきたとのことで、その後の連携がうまく図れず大変ご迷惑・ご心配をおかけし申し訳ございませんでした。名簿で再確認の上、入場用リストバンドはお渡ししておりましたので弊社のお客様以外が紛れ込むようなことはなかったかと思っておりますが、次回以降、このような問題が生じないよう努めたいと思います。ありがとうございました。
    List