[Custom Order] Shopping Proxy Service
From MD goods to cosmetics, clothing, and various items — custom proxy shopping available
- Delivery
- Pick-up on site
Postal delivery (Home)
We will purchase various products currently on sale in Korea on your behalf and deliver them to you via international mail (EMS). Delivery to any desired address within Korea is also available.
Not only artist-related MD goods, but also cosmetics, clothing, accessories, and miscellaneous goods not yet available in your country!!
Feel free to ask us about any kind of product.
Price Guide
Notes Before Booking |
・We may decline requests for items that cannot be transported by air or are restricted for import/export to your country. ・We cannot provide proxy service for MD goods sold at concert venues that require long queues. ・Handling Fee + Product Price + Shipping Fee will be included in final charge. ・Products will be secured only after payment is confirmed. ・The Handling Fee varies depending on the purchase method, difficulty, and artist's popularity in the case of MD goods. ・Please also check all contents listed on our product page in addition to the above. |
Handling Fee (Proxy Fee + Other Fees)
$22 USD 〜 (for online purchases)
$37 USD 〜 (for offline purchases)
※EMS shipping fee and product price are not included in the Handling fee.
※If the product is first-come first-served item , the minimum proxy fee starts from $73 USD.
＜Application Process＞
Application
Set quantity to [1], click [Add], and then click [Book Now].
There is an “Additional Information” section at the bottom of the application page. Please fill it out.
Provide detailed information about the product you wish to purchase.
Payment
After booking, our staff will review your application and provide a quote and payment instructions via the COMMENTS section on your My Page.
If the booking is made outside our business hours, we will respond on the next business day.
Once you confirm the payment details and agree with the fee,
please pay the amount by the deadline.
Booking Confirmation
Once we confirm your payment, your reservation will be finalized and we will send you a note through the COMMENTS section.
If you do not receive COMMENTS, please contact us.
※If we can not confirm your payment by the due date, the reservation will be canceled. Please be careful.
Product Purchase
(For online purchases) Once the purchase is complete, we will send a proof photo via the reservation page.
When the item arrives at our office, we will inspect and pack it, and inform you of the EMS shipping fee.
(For offline purchases) After purchase, we will inspect and pack the item and inform you of the EMS shipping fee. For offline purchases, it may take 2-3 days to complete the proxy shopping.
Product Delivery
By default, we ship via EMS.
Once we send EMS shipping fee instructions in the COMMENTS section, please make the payment within the designated deadline.
We will ship the item on the same or next business day after payment is confirmed.
The EMS tracking number will be posted on your reservation page upon shipment.
Shipping Guide
We basically deliver all items to your home.
① EMS Shipping
Shipping Fee - See Table Below
※The table below is provided in KRW for reference purposes only. Actual shipping fees will be calculated based on the item's final weight and the exchange rate at the time of shipment. The final amount will be individually notified via the COMMENTS section.
| Document |
| Non-document |
※Depending on the item, EMS shipping may not be possible due to aviation regulations.
In such cases, we will contact you separately.
Please make sure to enter the correct recipient information when applying.
We are not responsible for any delivery issues caused by missing address details in the recipient information section of the reservation page.
For those choosing home delivery
・EMS(Express Mail Service) to your country.
・The tracking number will be posted on the reservation page at the time of shipment.
・It typically arrives in 5-10 days after shipping. But it varies depending on the country.
・Please double-check your registered recipient address.
② Pickup at our nearest station
Shipping Fee – Free
Pickup is available at a station near our Seoul office.
If desired, details will be provided via the COMMENTS section.
③ Domestic courier delivery
Shipping Fee - $7 (Additional charges may apply for remote or island regions)
④ Domestic express (quick) delivery
Charges vary depending on size, weight, and distance. Please contact us through the COMMENTS section about the fee.
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1. Weight and Size Limitations
We handle up to 30 kg per package.
The sum of length, width, and height should not exceed 160 cm.
2. Delivery Time
Packages usually arrive within 5-10 days after shipping.
Delays may occur due to customs inspections.
3. Insurance
Included up to USD 1,000 equivalent to the product value.
If damaged, please contact the local courier service in your area.
*If the item is undamaged but the package is damaged, it may not be covered.
*Insurance does not cover functional issues without visible external damage on electronics.
*No compensation for equivalent, alternative, or similar products.
4. Package Tracking
Each package will have a 9-digit tracking number. Tracking available from our side.
5. Customs Duties
You may be charged customs fees by the courier upon arrival. This depends on customs decisions, and we cannot know in advance.
Customs duties, if incurred, are to be paid upon delivery (except in special cases like oversized packages).
For customs inquiries, please contact the shipping carrier listed on the invoice using your tracking number.
Direct customs questions to your nearest customs office.
6. Oversized Packages
If a package exceeds size limits, a custom quote is needed.
The estimate may take at least a week (longer depending on carrier volume).
If you are in urgent need, we may not meet your expectations.
Oversized packages are treated as “air cargo” rather than regular courier.
This results in significantly higher international shipping costs.
Unlike courier service, air cargo also incurs domestic delivery fees within your country.
Important Notes
☆After you make a reservation, payment instructions will be provided via the COMMENTS section, so please make sure to check it regularly. Your reservation will not be confirmed until payment is completed.☆
1. We will purchase the product only after confirming your payment.
2. If you cancel (or request changes) after payment for personal reasons, the full amount will be charged as a cancellation fee.
3. If the item is sold out and cannot be secured:
(Online) Full refund including base fee will be provided.
(Offline) Additional fees and item cost will be refunded, but the base fee will not be refunded if staff already traveled on-site.
4. Even within the sale period, we may not be able to fulfill the order if the item is sold out.
5. If many items are shipped to the same address, there is a possibility customs duties may apply. If so, the customer is responsible for those fees.
6. If any items are missing or there are issues with your order, please provide a video recording of the package being opened as evidence.
Reservation Process
Sign up → Log in → Fill in the required information on the application screen → Agree to terms & conditions and apply → A confirmation email will be sent automatically
If you do not receive the confirmation email, please check the COMMENTS section on your booking page.
All confirmations regarding price, payment, changes, modifications, additions, or cancellations, and processing status can be checked via My Page.
If You Don’t Receive Notification Emails
1. Please double-check that the email address you registered during sign up or booking does not have any spelling errors.
2. Please check your email account settings to ensure that our address is not filtered as spam.
How COMMENTS section looks like
If you have any questions, please use the COMMENTS section for quicker communication.
If you wish to make changes to your reservation details after booking, please notify us via the COMMENTS section on the booking page.
Cancellation Policy
If you cancel due to your own circumstances after your reservation has been confirmed (payment made), the following cancellation fees or penalties equivalent to the cancellation fee will apply.
Please note that we are unable to provide detailed explanations regarding the breakdown of the cancellation fee.
Timeframe | Fee |
Before payment (after reservation but before payment) | Free |
After reservation is confirmed (payment completed) | Full amount (No Refund) |
*All times are based on Korea Standard Time (KST) (GMT+9).
※ Requests for changes or cancellations will only be accepted during our business hours
(Mon–Fri 10:00–17:00 KST, excluding weekends and public holidays)
If you contact us outside of business hours via COMMENTS, your request will be processed on the next business day, so please be aware of this in advance.
Returns & Transaction Cancellation
For Korean online shops, return requests must be made within 7 days.
Due to the nature of the proxy service, delivery often takes more than 7 days.
Therefore, returns or exchanges for customer's personal reasons are not accepted.
Please consider carefully before using the service.
Reviews(43)
5.0
M
MO********
I requested proxy shopping for products that can only be purchased in Korea, and I'm always truly grateful for the quick responses and prompt service. The packaging was also careful, and it arrived safely in Japan. I look forward to working with you again next time.
A
AI******
Thank you for meeting our expectations and for providing the missing information. We will continue to rely on you! Thank you in advance.
S
SA********
Thank you for your help with the EMS-related procedures. We truly appreciate your thorough and accurate assistance from beginning to end. Thanks to you, everything went smoothly. You are very trustworthy. We will be sure to ask for your help again if we have any problems.
M
MO********
I requested advance purchase of concert merchandise, and I appreciate you arranging it reliably and delivering it to the hotel. Thanks to you, I didn't have to line up on the day of the concert and was able to spend time taking photos.
M
MO********
I asked for a proxy service to purchase Derma Relief Cica Pads and Retinal Pads because I wanted the photo cards that came as a bonus. In addition to the photo card bonus, there was also a lottery for autograph sessions, and I was very grateful that you checked the conditions on my behalf and provided detailed instructions on how to apply in advance. Furthermore, you devised a way to increase the number of entries when purchasing, and I was very thankful for your thoughtfulness. I will definitely use your service again if I have the opportunity!
S
SA********
Thank you so much for everything you've done for me. I couldn't find anyone to handle the customs procedures, and then I remembered you helped me with tickets before, so I asked for your help. I am truly grateful for your prompt and courteous response. There are many agencies out there, but I felt once again that I can trust you the most. I'm sure I'll be asking for your help again, so please keep me in mind.
T
TS********
They purchased it exactly as I requested. The proposed method of receipt was also reassuring. Even when I had questions, the fast replies and quick resolutions were reassuring and appreciated. I'll research more thoroughly next time. I plan to ask them again next time. Thank you very much.
N
NI********
I requested assistance with purchasing offline POP-UP goods. Thank you for your prompt and courteous service. I look forward to working with you again if I have the opportunity.
T
TS********
To coincide with SHINee's comeback, I decided to urgently travel to Korea only for the weekend to participate in the pre-recording, but I was in a situation where I wouldn't be able to purchase the CDs necessary for admission in time. I inquired on Monday of that week, and received several estimates for different purchase locations within the same day. I purchased the CDs at the specified location on Tuesday, and they were delivered to my hotel on Thursday, so I was able to receive them safely on Friday night. Because the CDs arrived in time, I was able to participate in the weekend music show pre-recording without any problems. I am grateful for the customized and meticulous support. Thank you for your prompt and courteous service within a tight lead time!
O
OZ********
Even though I ordered a lot of items, you still helped me. I'm so grateful (ㅠ︿ㅠ) Thank you!
CUSTOMER CENTER
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