We will purchase various products currently on sale in Korea on your behalf and deliver them to you via international mail (EMS). Delivery to any desired address within Korea is also available. 

Not only artist-related MD goods, but also cosmetics, clothing, accessories, and miscellaneous goods not yet available in your country!!

Feel free to ask us about any kind of product. 

The EMS tracking number will be posted on your reservation page upon shipment.​ 

We basically deliver all items to your home.

① EMS Shipping

Shipping Fee - as shown in the image below

Shipping fees will be calculated based on weight after the item is purchased and notified separately.

※Depending on the item, EMS shipping may not be possible due to aviation regulations.

In such cases, we will contact you separately.

Please make sure to enter the correct recipient information when applying.

We are not responsible for any delivery issues caused by missing address details in the recipient information section of the reservation page.

For those choosing home delivery

・EMS(Express Mail Service) to your country.

・The tracking number will be posted on the reservation page at the time of shipment.

・It typically arrives in 5-10 days after shipping. But it varies depending on the country.

・Please double-check your registered recipient address.

② Pickup at our nearest station

Shipping Fee – Free 

Pickup is available at a station near our Seoul office.

If desired, details will be provided via the COMMENTS section.

③ Domestic courier delivery

Shipping Fee - $7 (Additional charges may apply for remote or island regions)

④ Domestic express (quick) delivery

 Charges vary depending on size, weight, and distance. Please contact us through the COMMENTS section about the fee. 

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1.  Weight and Size Limitations

We handle up to 30 kg per package.

The sum of length, width, and height should not exceed 160 cm.

2. Delivery Time

Packages usually arrive within 5-10 days after shipping.

Delays may occur due to customs inspections.

3. Insurance

Included up to USD 1,000 equivalent to the product value.

If damaged, contact your local Yamato branch. 보험 어디로 할지 정하고 수정하기

*If the item is undamaged but the package is damaged, it may not be covered.

*Insurance does not cover functional issues without visible external damage on electronics.

*No compensation for equivalent, alternative, or similar products.

4. Package Tracking

Each package will have a 9-digit tracking number. Tracking available from our side.

5. Customs Duties

You may be charged customs fees by the courier upon arrival. This depends on customs decisions, and we cannot know in advance.

Customs duties, if incurred, are to be paid upon delivery (except in special cases like oversized packages).

For customs inquiries, please contact the shipping carrier listed on the invoice using your tracking number.

Direct customs questions to your nearest customs office.

6. Oversized Packages

If a package exceeds size limits, a custom quote is needed.

The estimate may take at least a week (longer depending on carrier volume).

If you are in urgent need, we may not meet your expectations.

Oversized packages are treated as “air cargo” rather than regular courier.

This results in significantly higher international shipping costs.

Unlike courier service, air cargo also incurs domestic delivery fees within your country.

☆After you make a reservation, payment instructions will be provided via the COMMENTS section, so please make sure to check it regularly. Your reservation will not be confirmed until payment is completed.☆

1. We will purchase the product only after confirming your payment.

2. If you cancel (or request changes) after payment for personal reasons, the full amount will be charged as a cancellation fee.

3. If the item is sold out and cannot be secured:

(Online) Full refund including base fee will be provided.

(Offline) Additional fees and item cost will be refunded, but the base fee will not be refunded if staff already traveled on-site.

4. Even within the sale period, we may not be able to fulfill the order if the item is sold out.

5. If many items are shipped to the same address, there is a possibility customs duties may apply. If so, the customer is responsible for those fees.

Reservation Process

Sign up → Log in → Fill in the required information on the application screen → Agree to terms & conditions and apply → A confirmation email will be sent automatically

If you do not receive the confirmation email, please check the COMMENTS section on your booking page.

All confirmations regarding price, payment, changes, modifications, additions, or cancellations, and processing status can be checked via My Page.

If You Don’t Receive Notification Emails 

1. Please double-check that the email address you registered during sign up or booking does not have any spelling errors.

2. Please check your email account settings to ensure that our address is not filtered as spam.

 How COMMENTS section looks like

If you have any questions, please use the COMMENTS section for quicker communication.

If you wish to make changes to your reservation details after booking, please notify us via the COMMENTS section on the booking page.

If you cancel due to your own circumstances after your reservation has been confirmed (payment made), the following cancellation fees or penalties equivalent to the cancellation fee will apply.

Please note that we are unable to provide detailed explanations regarding the breakdown of the cancellation fee.

※ Requests for changes or cancellations will only be accepted during our business hours 

(Mon–Fri 10:00–17:00 KST, excluding weekends and public holidays)

If you contact us outside of business hours via COMMENTS, your request will be processed on the next business day, so please be aware of this in advance.​ ​ 

Returns & Transaction Cancellation

For Korean online shops, return requests must be made within 7 days.

Due to the nature of the proxy service, delivery often takes more than 7 days.

Therefore, returns or exchanges for customer's personal reasons are not accepted.

Please consider carefully before using the service.​