The service leading up to the viewing was great, and I enjoyed the viewing very much. I will use it again. Thank you very much.

This was my second time using GT Tour. They were very polite in their communications, and I felt secure because they were quick to respond to questions. Thank you for the very easy-to-see seats. However, the end was very disappointing. I used the shuttle bus, but after gathering, the guide didn't know where the bus was. After the performance, and with everyone tired at night, we walked back and forth in various directions. I don't know how many tens of minutes we walked extra... It was very tiring in the rain. They said "Sorry, it was dark and I couldn't see well so I made a mistake," but they were heading in completely the wrong direction, so I felt like they hadn't checked the location beforehand. I would like them to thoroughly check beforehand. Thank you.

However, it was unfortunate that after gathering at the meeting place, we followed the guide and they got lost about twice, causing us to walk in the rain and darkness for about 30 minutes.

Thank you for arranging the tickets. Thanks to you, I was able to enjoy the concert. I attended alone, but the Japanese person next to me was also participating from the GT tour, so we were able to enjoy the concert together. I thought I would receive the ticket on the day, near the venue, but it was suddenly shipped with an additional charge. I was planning to travel to Korea a few days early, so I was worried about whether I could receive it before departure. Also, the accommodation I booked didn't have a front desk. I would have liked to know the ticket delivery method in advance. Also, if you were going to ship it, I didn't apply for sightseeing, so I wish you could have used that money for the shipping fee. Also, I applied for the bus transfer after the show, but the company guide was quite lost from the meeting point to the bus parking lot, and we walked for about 20 minutes while repeatedly making U-turns in the dark and rain. I wish you had scouted the area in advance and escorted us without getting lost. Since it was a limited amount of time during the trip, it would have been smoother and faster to return to the hotel by train, and the afterglow of the concert wouldn't have been spoiled, so it's a shame. I didn't need the options, so it would have been nice to have a little more discount for just the ticket proxy & local pickup before the venue opened.

Thank you for using our service. Thank you for accommodating the change in receiving your tickets. We have changed the method of receiving tickets in order to deliver them to our customers as quickly as possible. We apologize for any concern this may have caused.   We also sincerely apologize for the inconvenience caused by the inappropriate handling of the return trip information. We will thoroughly instruct our guides on service and quality to prevent this from happening again.   Thank you for your patronage.

It was my first time attending a movie premiere event, and I was happier getting close to the actors than at any live concert. Thank you for giving me the chance to see them multiple times during the schedule.

The responses to my questions were quick and courteous, which allowed me to use the service with peace of mind. If I have another opportunity, I would definitely like to use this site again.

I've seen many live performances before, but this was the first time the seats were so close, and I had a wonderful time. I realized how happy and fortunate I am to be able to see my favorite idol up close. I'm truly grateful for always getting such good seats. I look forward to your continued support. Thank you.

During the transfer from the meeting point to the bus, the guiding staff repeatedly took the wrong route, and although we gathered at 10 PM after the show, it was already 10:30 PM when we arrived at the bus. We were forced to walk unnecessarily for nearly 20 minutes in the rain due to the typhoon, which was quite unpleasant. Furthermore, the staff member who took the wrong route only offered a very light apology with a smile, which was extremely unpleasant. If we had known we would have to walk that much, we could have arrived at the hotel much faster by taking the subway from the station. Fortunately, the rain was light at that time, but considering the possibility of strong winds and rain due to the typhoon, I don't understand why the guiding staff didn't confirm the bus location in advance. There is a lack of a sense of urgency, and the service is not adequate considering the high agency fee being charged. I would like a response from your company on how you plan to improve this matter.

This was my first time attending a stage greeting! I didn't want to be going in and out during the movie, so I got tickets for both the 5th and 6th. My seats were on the edge, but I was able to fully enjoy the movie with the immersive experience of Super Flex and IMAX Laser! I would love to use this again if I have the opportunity.