Our business hours are Monday to Friday, from 10:00 AM to 5:00 PM.

※Outside of business hours: Lunch break from 12:30 PM to 1:30 PM, weekends, and Korean public holidays (if we are closed, we will notify you in advance).
If you contact us via the COMMENTS section outside of our business hours, your inquiry will be processed on the next business day.

The schedule for the stage greeting is typically confirmed just before ticketing, which is different from other events.
In Korea, stage greetings often take place on the weekend (Friday, Saturday, Sunday) following the film's release. The director and lead actors usually visit 2-7 theaters that are showing the movie to greet the audience.
The detailed schedule for the stage greeting is usually finalized around 2 days to the day before the film’s release.

You can delete your account from your My Page.
However, if you have any ongoing bookings(e.g., "Arrangement Complete" or "In Transit"), you will not be able to proceed with account deletion.
In such cases, please contact us via the COMMENTS section or through 1:1 inquiries for assistance.

※ We are currently working on improving our system. We apologize for any inconvenience and appreciate your understanding. 
 

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For mobile

As of July 2024, we charge a refund fee of $20 in cases where tickets cannot be arranged.
This policy was initially applied only to certain performances, but since February 2025, it now applies to all performances arranged through our ticketing service.
For each applicable performance, this is clearly stated in the terms and conditions on the reservation page, so please make sure to check before booking.

This refund fee is separate from the bank transfer fee and is charged by us to cover service-related costs.
Even when tickets cannot be secured, there are still considerable personnel costs involved in the ticketing process.
As ticketing procedures have become increasingly complex in recent years, it is no longer feasible for us to offer this service without a fee.

We understand this policy may not work for everyone, and you are welcome to decide accordingly. 
Please consider this carefully before making a reservation. We appreciate your understanding. 

For cancellations before or after payment, please contact us through the COMMENTS section on your booking page.

If you accidentally selected point accumulation instead of a bank account refund during the refund process, or if you wish to withdraw your accumulated points upon canceling your membership, you can follow the steps below to apply for a withdrawal:

①Log in and go to your My Page.

②On the right side of My Page, select "Point Withdrawal"

③Register your refund account and submit your point withdrawal request. Once the refund is processed, we will notify you.

■ Cancellation Fees

Cancellation policies may vary depending on the product, so please be sure to check the terms and conditions on the product page.
 

・ If you cancel due to your own circumstances after confirming your reservation (payment), the following cancellation fees or penalties equivalent to the cancellation fee will apply.
・ Changes to the reservation will be treated the same as a cancellation.
・ We do not provide a detailed breakdown of the cancellation fees.
 

Ticket Cancellation Fee (Under our Staff’s Name)

Ticket Cancellation Fee (Under Your Name)

※ Important Notes:
Cancellation and changes are accepted during business hours (Monday to Friday, 10:00 AM - 5:30 PM, excluding weekends and holidays).
If you contact us outside business hours via COMMENTS, your request will be processed on the next business day.
The refund amount will be "Payment Amount - Cancellation Fee - Bank Transfer Fee."
If the payment amount does not cover the cancellation fee, additional charges will apply. Please consider your cancellation carefully.

If a ticket has been arranged under the name of our staff, and identity verification is conducted at the entrance without prior notice, there is a possibility that you will not be able to enter.
Please be aware that if identity verification is conducted, there is a chance you may be denied entry. You must acknowledge this possibility when making your booking.

If identity verification is conducted and you are denied entry, we will respond according to the policies stated on the product page.
We kindly ask that you make a reservation only after acknowledging and accepting the above conditions. Thank you for your understanding and cooperation.

For some performances, we receive a large number of applications from customers. When the number of tickets is substantial, it becomes difficult for them to be sent to us all at once. Additionally, organizing and preparing the tickets for delivery takes time.
As a result, there is a possibility that delivery may not arrive before customers arrive in Korea.
Therefore, for popular events, we generally recommend on-site pickup rather than EMS delivery.

You can express your desire for consecutive seats (side-by-side) when making a reservation, and we can take note of that request. However, please understand that for ticketing through our agency service, consecutive seat arrangements are generally not possible.

For events where we have a direct contract with the event organizer to secure tickets, consecutive seats can typically be arranged, unless otherwise stated.