Tickets booked through the Global Site will not be shipped in advance. On the day of the performance, you can only receive your tickets at the ticket booth operated by the ticket sales site.

To collect your tickets, please present the following:
-Passport or a valid photo ID for identity verification.
-The reservation confirmation on your smartphone, logged in to your account.

Additionally, you may be asked to verbally confirm the last four digits of the phone number listed on the Global Site's booking page. The phone number is typically registered under your name, but occasionally, it may be the staff's number. Please confirm this in advance.

When booking through the Global Site, you will also be instructed to bring the credit card you used for payment. However, it’s important to note that although there is a note asking you to bring the card, it is very rare that you will actually be asked to present it. You can rest assured, as there will be no issues with ticket collection, even if you don’t present the card.

There is a standard notice on global booking sites that you must bring the credit card used for payment.
However, although there is a note asking you to bring the card, it is very rare that you will actually be asked to present it. 
We do not provide card information, but rest assured — this has never caused any issues with ticket pickup.

Ticket sales sites available for booking through the Global Site:
-Interpark (NOL)
-Auction
-YES24
-Hana Ticket

・ EMS Delivery:
If sent via EMS, it typically takes 2-3 days to arrive. The EMS tracking number will be provided on your booking management page at the time of shipment. Please double-check that the shipping address you entered is correct.

・ Hotel Delivery:
For delivery within Seoul by same-day courier service, it will typically arrive 1-3 hours after shipping. We will notify you via the COMMENTS section once the shipment is dispatched. In principle, tickets will be delivered the day before your scheduled check-in. The tickets will be held at the hotel front desk, so please make sure to collect them upon check-in.

・ Regional Delivery:
For delivery by express registered mail within South Korea, it usually takes 1-2 days after shipment. However, deliveries to Jeju Island may take 2-3 days under normal circumstances, and delays may occur due to weather conditions. We will notify you via the COMMENTS section once the shipment is dispatched. The tickets will be held at the hotel front desk, so please make sure to collect them upon check-in.

Please let us know your preferred delivery method via the notes section or COMMENTS section on the booking page.

The method for receiving tickets may vary depending on the event, so please check the terms and conditions on the product page.

1. EMS Delivery:

Normally, tickets are shipped via EMS. The EMS tracking number will be provided on your booking management page at the time of shipment. After shipping, it will usually take 2-3 days to arrive. In case EMS delivery is not possible, we will contact you separately.

2. On-site Pickup:

On the day of the event, tickets can be exchanged at the designated ticket pickup location near the event venue, along with the optional fees. Details for on-site pickup will be provided in the COMMENTS section up to one week before the event.

3. Pickup at Our Nearest Station Before the Event:

Tickets can be picked up at our nearest subway station, Gongdeok station (Line 5/6). The pickup hours are from 10:00 to 16:00 on weekdays (except from 12:30 to 13:30 during lunch break). Please inform us of your preferred time via the COMMENTS section.

※ Please note that pickup is available after the tickets arrive, up until the day before the event.
※ Pickup is not available on days when on-site pickup is scheduled.
※ e ticThket pickup method may change, and in such cases, we will notify you via the comments section.

4.  Hotel Delivery:

For hotel deliveries within Seoul, a same-day courier service is used.  The delivery fee is a flat rate of $20. For deliveries outside of Seoul, registered mail is used, and the shipping fee is approximately $5.
If you prefer hotel delivery, please inform us through the COMMENTS section, providing the following details:
-Hotel Name
-Hotel Address
-Hotel Contact Number
-Your Name (in Roman letters)
-Check-in Time
If your hotel reservation is not yet confirmed, please inform us via the COMMENTS section after booking your hotel.

Currently, PayPal is not accepted. Only credit card payments are available.

Please go to "Booking Details" in your My Page and select the event you have booked.
On the booking page, click the icon labeled "COMMENTS(BookingInquiries)" to access the COMMENTS section.
We will communicate with you through the COMMENTS section, so if you have any questions about an already booked event, please contact us through the COMMENTS section on the relevant booking page.

For web users

->사진추가

For mobile users

->사진추가 

If you don't receive notification emails...

1. Please double-check that the email address you registered during sign up or booking does not have any spelling errors.

2. Check your email account settings to ensure that our address is not marked as spam.
If you still don't receive emails, we kindly ask that you regularly check the COMMENTS section on your My Page.

※ All information including payment amount, deposit confirmation, changes, additions, cancellation requests, and the status of your request can be checked via your My Page.

Option fees will be announced after the official seating chart is released by the event organizers.
Once available, we will inform customers who have already made a booking through the COMMENTS section.

Please note that, we cannot provide information about option fees before the official seating chart is released.
In venues with assigned seating where seat changes are not possible, option fees may be provided in advance.

* Important Notes  : Option fees will only apply to customers who select and arrange optional seats after ticket arrangements, so please refrain from making any payments at the booking stage.

The selection of options is for reference only and does not guarantee that the specific seat you requested will be arranged.

If the requested optional seat cannot be arranged, you will be assigned a different seat.
(If a higher-priced seat is arranged than the optional seat requested, the corresponding option fee will still be charged.)

For ticket agency services,
the option fee will only be added after ticket arrangements are made for customers who select optional seats.
Therefore, the fee will not be reflected at the booking stage.
Please make sure not to pay the option fee during the initial payment.

Additionally, selecting options is only for reference when making arrangements, and it does not guarantee that the exact seat you requested will be assigned.
If your requested seat is unavailable, an alternative seat will be arranged.
(If a higher-priced seat is assigned than the one you requested, the corresponding option fee will still be charged.)

If you would like to add participants, cancel, or change the date after booking, please contact us through the COMMENTS section on the reservation page.

Please write your request in the COMMENTS section of the event you have booked.

★Click here for instructions on how to use the COMMENTS section★
 

If you are booking more than one event of the same show, please make sure to do so under a single booking number.
Using multiple booking numbers will not affect your chances of getting better tickets.

-Even if you and your friend each book one event separately, it will not impact ticket allocation in any way.

★Click here for instructions on how to make a booking★

Changes may be possible if alternative tickets are available.
However, if you request a change after your ticket has already been arranged, the original ticket will be considered canceled, and a cancellation fee will apply according to our policy.

Please carefully consider this before contacting us via the COMMENTS section on your booking page.
(You can check the cancellation fee details on the product or booking page.)